Nothing is paid on this website; these are the rules for returning money paid to us later.
What do I need to send before a job starts?
The final master of the recording, the format you want the copies in and the quantity. All three are confirmed in writing before anything is reproduced.
Can you handle the quantity I have in mind?
Tell us how many copies you need and what they are for, and we say plainly whether the job fits what we do and how long it takes.
Do I need the rights to the recording?
Yes. A reproduction job is only agreed for material the client is entitled to copy, so we ask about it before quoting.
Say what the recording is and where it will be played, and we come back with the format, the quantity and the wait.
If a simpler format does the job for your use, that is the one we suggest, even when it costs you less.
Format, quantity and delivery date stay written against the job, so a repeat order comes out exactly the same.
Doubts about the master, the format or the timing are settled before the job starts, not when the copies arrive.
We are based in South Yarra, Australia, and a message reaches the people who actually handle the job.
Garden Press USA reproduces sound recordings, and agrees the format, the quantity and the schedule in writing before any copy is made.
This site sets out who we are, what we do and how to reach us. Nothing is ordered or paid for here.
Last updated: October 1, 2026
This website does not take payment. Nothing is charged here, so there is nothing to refund on anything sent through this page. This policy covers amounts paid later, directly to us, and it is published in advance so the rules are known before anyone pays anything.
If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.
If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.
If, through our own fault, we cannot deliver what was agreed, you receive back every amount paid, in full, with no deduction of any kind.
Send the order reference to contact@gardenprintusa.online. Receipt is confirmed the same business day, with the date the refund will be paid.